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 Job Information 
  Job Title: Customer Service Representative I
  Category: Customer Service
  City/Town: Racine
  Country: United States
  Location: Cree, Inc.
  Type of Assignment: Regular
  Position Type: Full Time


 Job Description 
   
 

Now is your chance to join the revolution

Are you inspired by fast decision making, constant innovation, and passionate people?  How about a “startup” culture with the resources of a 20+ year-old, one billion-dollar Company?

Cree is a fast growing semiconductor company that is driving the LED lighting revolution.  We are a market leading innovator of LED chips, components, modules, and fixtures as well as transistors for wireless and power applications.  We do not accept the status quo.  We innovate and pioneer.  We invent barrier-breaking technology with no compromises. 

Cree brings the most groundbreaking products to market and sets the industry standards through our commitment to innovation.  If you like being first to market with the highest quality products, keep reading…

We currently have an opening for a Customer Service Representative within our Customer Service group. 

Summary:
The primary purpose of the Customer Service Representative is to work within a customer-focused team environment. Provide prompt and courteous handling of all customer service aspects, which may include but not limited to; customer inquires, correspondence via fax messages, e-mail, and telephone calls.

  • Receive, research and respond to customer inquiries and requests via phone, fax, mail, e-mail or in person.
  • Process orders/quotes by entering catalog numbers/descriptions, pricing, and terms and conditions.
  • Respond to inquiries regarding shipping/delivery dates, order changes/cancellations, and quotations, etc.
  • Process and follows up on less complex customer complaints requiring reimbursement (such as late shipment), repair (such as damaged product) or replacement.
  • Compile documentation, records, written correspondence and files pertinent to customer orders, complaints, etc.  Maintain follow up report on open quotations and all hold for release orders.
  • Maintain basic familiarity with products, applications, pricing, warranties, sales policies and procedures, etc.
  • Maintain working relationships with supporting departments (such as Exception Resolution, Application Engineering, etc.)
  • Perform limited troubleshooting such as ensuring parts ordered are complete.
  • Participate in departmental/team meetings and training programs.
  • Quality (RGA% and call monitoring scores) must meet or exceed department expectations.
  • Follow Customer Service Behavioral Expectations.

Requirements:

  • Associates Degree or Bachelor’s degree desired or 2+ years of previous customer service experience.
  • Ability to type 30 wpm and experience working with the Internet, e-mail, and Adobe Acrobat.

In return for your expertise, Cree offers a challenging work environment, along with a competitive compensation package. We offer a combination of group health and welfare plans and options to our employees to meet their personal needs. In addition, we offer a 401k Plan, Quarterly Incentive Cash Compensation Plan, Life Assurance, Educational Assistance, Flexible Spending Accounts, and an On-Site Fitness Center, just to name a few.

Visit our website www.cree.com/careersand apply online today!  If we think you have what we’re looking for, a member of our Recruiting Team will contact you directly.




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