Southeastern Pennsylvania Transportation Authority Serving Bucks, Chester, Delaware, Montgomery, and Philadelphia Counties

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 Job Information 
  Job Title: #5641 - Adjustment Investigator/ Personal Injury
  Category: Legal
  Career Center: External
  City/Town: Philadelphia
  Location: Administration Group
  Type of Assignment: Permanent
  Position Type: Full Time
  Start Date: 1/16/2014
  End Date: 1/23/2014

 Additional Information 
  Degree Required: Associate
  Years of Work Experience: 1

 Job Description 
The Southeastern Pennsylvania Transportation Authority (SEPTA) is recruiting for an Adjustment Investigator/ Personal Injury position in its Legal Department under the supervision of the Special Counsel - FELA.

The successful candidate will contact claimants and witnesses on accidents involving personal injuries; interviews, write statements; obtain necessary evidence; evaluate liability of claims; prepare file sufficiently for defense of lawsuits, for courts or arbitration activity; negotiate prompt and just settlements, or denials with claimants when possible.

Successful candidate must possess an Associate's Degree from an accredited college and one year of paid professional experience as a Personal Injury Adjuster.

Must also have a valid driver's license and an automobile that can be utilized for work purposes, and adequate automobile insurance coverage. Proficient at interviewing claimants and witnesses, obtaining all necessary information and maintaining accurate records. Must become familiar with the Pennsylvania Financial Responsibility Law (PA No Fault),Pennsylvania Tort Liability ACT and Federal Employer's Liability Act.

Starting salary is $22.07 an hour, plus a monthly car allowance. In addition, we offer a competitive benefits package including a transportation pass good on all SEPTA vehicles including Regional Rail Lines.


1. Receives assignments with general instructions from Supervisor. Maintains handwritten record of contacts, interviews and status of cases. Discusses progress of cases, and reports results to Supervisor.

2. Calls personally on claimants and witnesses on assigned cases. Interviews, writes detailed statements and, where possible, secures signature to statement. Obtains, when possible, signatures to hospital authorization forms.

3. Obtains hospital reports, physician's reports and bills. Obtains police

4. Obtains all relevant Authority reports from Authority departments, i.e. vehicle maintenance reports, system safety reports, etc.

5. Holds cases in line (forestall litigation) where it is not possible to conclude matter on first call. Maintain contact with claimant through resolution or until contact is no longer applicable.

6. Photographs location conditions when required. Diagrams prepared as needed.

7. Searches telephone and city directories, etc, for persons for whom we have incorrect addresses. Searches accident vicinity for witnesses and diagrams location in selected cases.

8. Compiles information and answers interrogatories addressed to SEPTA on litigated cases.

9. Assists in instruction of newly hired Junior Claim Representatives.

10. Determines if employee is eligible for FELA benefits by interviewing employee.

11. Insures for completeness and accuracy of parts A & B of the occupational injury report and disbursement of these reports directly to FELA claims supervisor. Report on whether this is a new injury or recurrence of an old injury.

12. Investigates length of absence from work due to injury and report this directly to FELA claims supervisor.

13. Provides physical description of employee and obvious signs of injury or disability and convey same to FELA claims supervisor.

14. Communicates with regional rail division employees through written correspondence and/or telephone. Enforce SEPTA medical department reporting requirements as necessary.

15. Obtains and review personnel and disciplinary records as well as medical records of employees and conferences with all levels of SEPTA management in investigating accidents and injuries.

16. Performs other duties as assigned.


Must possess an Associate degree from an accredited college.

Minimum of one year experience as an Adjustment Investigator/ Personal Injury.

Must have a valid driver's license and a registered and insured vehicle.

Must be able to use English grammar, spell and punctuate accurately.

Must write legibly.

Must be proficient at interviewing claimants and witness, obtaining all necessary information and maintain accurate records.

Must become familiar with the PA Financial Responsibility Law (PA No Fault), PA Tort Liability ACT and Federal Employer's Liability Act.